1. Data Controller
esperto.ch is the data controller responsible for your personal data. If you have questions about this Privacy Policy or how we handle your data, please contact us at info@esperto.ch.
2. Data We Collect
We collect the following categories of personal data: account information (name, email address, encrypted password); professional profile data (business name, biography, photos, service listings); contact requests submitted through the platform; technical data (IP address, browser type, device information, pages visited); and authentication cookies.
3. How We Use Your Data
We use your personal data to: operate and maintain the platform; facilitate connections between customers and professionals; send transactional and service-related emails; improve our services through analytics; detect and prevent fraud and abuse; and comply with legal obligations.
4. Data Sharing
We share your data only with the following trusted service providers: Supabase Inc. (database and authentication, servers hosted in Switzerland); Vercel Inc. (platform hosting, EU servers); OpenAI Inc. (AI-generated content only — no personal data is transmitted); and Amazon Web Services (email delivery via SES, EU region). We do not sell, rent, or trade your personal data to any third party.
5. Data Retention
We retain your account data for as long as your account is active and for up to two years after account closure. Contact requests are retained for one year. You may request deletion of your data at any time, subject to legal retention obligations.
6. Your Rights
Under the Swiss Federal Act on Data Protection (nLPD) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; restrict or object to processing; and receive your data in a portable format. To exercise any of these rights, contact info@esperto.ch.
7. Security
We implement industry-standard technical and organisational measures to protect your personal data, including TLS encryption for data in transit, hashed password storage, and strict access controls. However, no internet transmission is completely secure and we cannot guarantee absolute security.
8. Cookies
We use cookies essential for authentication and session management, as well as optional analytics cookies to understand platform usage. For detailed information, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email. Your continued use of the platform after such changes constitutes acceptance of the updated policy.
10. Contact & Complaints
For privacy-related enquiries, contact us at info@esperto.ch. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.